Legal
Complaints
If something hasn't gone as it should, here's how to raise it with us.
Placeholder notice
Our formal complaints procedure is pending internal confirmation. The steps below are a general structure only and must be reviewed and approved before launch — see PRE-LAUNCH-CHECKLIST.md.
How to raise a complaint
We aim to resolve any concern quickly and fairly. If you're not happy with any part of the service you've received from Funding 360, please tell us so we can put it right.
- Email us at info@funding360.uk or call +44 7918 308335, with as much detail as you can provide.
- We will acknowledge your complaint and confirm who is handling it.
- We will investigate and aim to provide a full response within a reasonable timeframe.
- If you remain unhappy with our response, we will explain any further steps available to you.
Details of any relevant ombudsman or regulatory referral route will be published here once confirmed.
Contact
Complaints can be sent to info@funding360.uk.